Shipping & Returns
As of March 2021, we are no longer offering free postage. Up until then, we offered free postage on all our products and included a flat rate for shipping in the price of the products advertised on our website.
Unfortunately we can no longer continue to do so, and this for the following reasons:
1. Very few of our competitors include shipping in the price of their products, and as such, Google and other search engines showed our products as being more expensive than the same ones being sold by our competitors, even when they were really not.
2. Australia Post recently introduced new shipping rates which are based on location. The cost of shipping to locations that are further away from our store hasn’t changed, but the cost of shipping to nearby locations has. The same applies to other shipping services, and particularly Sendle, which we use often.
3. Each time a shipping service updates their prices, we had to manually adjust the prices of our products, since shipping was included in that price. With the number of products in our store increasing all the time, this has become untenable.
We hope you will understand this decision, which will make shopping with us more transparent and equitable.
Every product in our store is shipped using reputable shipping providers or can be picked up in store. Upon checking out, you will be presented with a number of trackable and non-trackable options to choose from.
All items are very carefully and safely packed to eliminate damage in transit. In the unlikely event of an item arriving damaged, arrangements will be made to have the item returned and replaced.
- Domestic – Australia Post Standard Mail: 3-7 business days (longer for WA and NT destinations and remote and outlying areas).
- Domestic – Australia Post Express Post: 1-5 business days.
- Domestic – Sendle: 1-5 business days in most cases (longer for WA and NT destinations and remote and outlying areas).
- Domestic – Couriersplease: 1-7 business days (longer for WA and NT destinations and remote and outlying areas).
- International – Australia Post: 5-20 business days, depending on your location.
- International Courier: 3-15 business days, depending on your location.
When are returns accepted?
Returns are only accepted in certain circumstances. Under Australian Consumer Law, you have the right to a refund, repair or replacement if the item you received is faulty, not fit for purpose or if it doesn’t match the description, and Leisure Coast Wind & Brass fully complies with this ruling.
Returns for change of mind are not accepted under any circumstance.
What CAN be returned?
- Instruments that arrive damaged or faulty in any way may be returned within 14 days for a full refund or replacement.
- If an instrument develops a fault within the warranty period it may be returned for repair or exchange. In the unlikely event of this occurring, please refer to your warranty certificate for more information.
What CANNOT be returned?
- Reeds, mouthpieces, cloths, swabs, and other cleaning products, where the packaging has been opened. If the packaging remains unopened with all seals intact (if applicable), returns are generally accepted.
- Ear plugs cannot be returned under any circumstances. Due to the nature of the packaging of the ear plugs we carry, it is not possible for us to verify if the packaging has been opened and resealed. For that reason and for health reasons, we are unable to accept returns of ear plugs.
Where do I send the items to be returned?
Returns are to be sent to PO Box 5331, Wollongong NSW 2520, Australia
How do I return an item?
In the unlikely event that your purchased item arrives damaged or faulty, please contact us to arrange a return postage label for you. All you will need to do is attach the label to the parcel and drop it off at the closest post office. No postage will be payable.
Postage cost for returns
Leisure Coast Wind & Brass covers the cost of return shipping only in the case of items arriving damaged or faulty. For all other warranty returns, freight is payable by the customer.
Credit for returns
If you opt for a refund, your payment will be refunded to your credit card or PayPal account.
Any item being returned must be in original packaging and original condition. All included extras (such as cleaning sticks, swabs,…) must be present.